Returns

1. Product Guarantee
All items sold on western-cowboy.com are brand new and guaranteed to be free from defects. They are identical to those sold in traditional retail stores and sourced from carefully selected suppliers.

2. Defective or Incorrect Items
If you receive a defective or incorrect item, you have 14 days from the date of delivery to request an exchange or a refund. To do so, please email us at john@western-cowboy.com with a detailed description and photos of the issue.

3. Shipping Address Corrections
If you made an error in the shipping address at checkout, please contact us within 24 hours of placing your order. After this timeframe, we cannot guarantee that the address can be changed. In the event of a failed delivery or misrouting due to an incorrect address, western-cowboy.com cannot be held responsible.

4. Right of Cancellation
We offer a 14-day cancellation window from the date of delivery. You then have an additional 14 days to return the items. This right of cancellation applies only to customers residing in the European Union.

If your order includes multiple items, the cancellation period begins once the last item is delivered. To exercise this right, please email us at john@western-cowboy.com.

5. Return Conditions
Timeframe: You have 14 days from delivery to return an item. After this period, we can no longer offer refunds or exchanges.
Condition of Items: Returned items must be new, unused, complete, and in their original, undamaged packaging. All accessories, manuals, and documentation must be included.
Return Shipping Costs: Return shipping is the responsibility of the customer.
Tracking: We strongly recommend using a tracked and signed delivery method. Without proof of delivery, we cannot accept claims for lost packages.

6. Return Shipping Fees

6.1 If a Package is Refused or Not Picked Up
If a package is refused at delivery or not picked up within the carrier’s timeframe and is returned to our warehouse, the return shipping cost will be deducted from the refund. Additionally, a 15% restocking fee will apply to cover return handling, inspection, and restocking. Return shipping fees are non-refundable.

6.2 Customs Fees Refused by Customer
Orders shipped outside the US may be subject to customs duties or local taxes imposed by the destination country. These charges are the sole responsibility of the customer. However, we commit to reimbursing these fees once the customer provides proof of payment.

If the customer refuses to pay the customs fees and the package is returned to our warehouse, the return shipping cost will be deducted from the refund. A 15% restocking fee will also apply.

6.3 Voluntary Returns
For returns that are not due to a product defect (including returns under the right of cancellation), a 15% restocking fee will be deducted from the refund. This fee covers return processing, item inspection, and restocking.

7. Orders Marked as Delivered but Not Received
If your order is marked as "Delivered" but you have not received it, we will request supporting documentation (including a signed affidavit) to investigate. These documents must be submitted within 14 calendar days from our initial contact. After this period, the case will be closed.

8. Proof of Delivery & Transfer of Responsibility
Western-cowboy.com’s delivery responsibility ends when the shipping carrier confirms delivery at the address provided by the customer.

Delivery confirmation (such as tracking updates or a delivery photo) serves as proof of delivery as long as it clearly shows the delivery location (e.g., mailbox, front door, or designated spot).

If no specific delivery instructions were provided (e.g., signature required, alternate delivery location), we assume standard delivery to the address entered at checkout.

Western-cowboy.com is not responsible for loss or theft after a confirmed delivery if:

• The customer did not opt for optional insurance to cover loss, theft, or damage.

• The customer was aware of potential security issues with their delivery address (e.g., broken or unsecured mailbox) and did not notify us prior to shipping.

In the event of a dispute, we will review all evidence from both the customer and the carrier to reach a fair resolution.

9. Refunds
Refunds will be issued within 14 business days after receiving the returned item(s). We do not offer cash-on-delivery or refund on delivery services.